@Michelle266 You are such a sweetheart....I would accept a booking request from you anytime. CONGRATS ON YOUR REVIEWS!!!!
I want to give you some heads up about something regarding this community center. Its very important to understand that there will be inexperienced, uninformed and new hosts who will offer up replies, advice, or stipulate ABB policy that may not be correct. Please be careful of that ok? Everything you would need to know is found in great articles on the ABB website. But its still good to come to the CC to get advice. I have myself when it came to writing a review as a new host.
Speaking of policy, @Dee9 I just wanted to let you know that if a guests requests to cancel a booking, and fails to do so on their account before or after check in date has begun, (with a no show), the host has the absolute right and responsibility to contact ABB and request their help in getting it cancelled. And, if the booking is cancelled by ABB, then neither party can leave a review. That is a fact. If the booking has not been cancelled by either parties, then of course the review process will initiate in the system because the computer doesn't know the guests didnt' show up. This will happen because some hosts have been afraid to call in worried they wouldn't get their pay out. When in fact, its extemely important to report to ABB if a guests decides not to stay at the listing.
And @Michelle266 I want to encourage you to spend some time reading the ABB website about cancellation policies, hosts rights, as well as the concerns you had about your guests asking for a refund, and you declining prior to the actual cancellation. If the guests decides to take negative approach in her review where he or she expresses anger over not getting a refund, that's a violation of the Terms and Conditions of Reviews. Please take the time to read the REVIEWS guidelines. I just helped another host in Hawaii get a review removed because it violated those review guidelines. He came to me asking for help because he was frustrated that the guests kept badgering him for a refund after she chose to leave early, and when he didn't, she wrote a nasty review about that refund. His cancellation policy was clear and ABB supported his decision not to refund her the last 3 days of her stay. And her review was removed. Be sure to remind the phone support staff to have the "STARS" removed with said review. They absolutely can do that too.
Important Tip: If you ever have a problem with a guest, use your account, click on dashboard, click on reservations, find the guests booking, and click on link marked " REPORT A PROBLEM!" Its a very useful tool. I have used it a couple of times to report damage that happened within my home while the guests was still there. Always always document as soon as possible. I even sent the guests a message in the ABB system letting them know I had reported the problem and how much it would cost to replace the damage items.
And they responded acknowledging they would be paying for it.
And remember, this is YOUR home. This is also YOUR business. Treat it as such and make sure your guests do too. Im thrilled you found my listing and thank you so much for your compliments. You gotta come and try my famous Momi Marvelous Mango Margaritas...first one is always on me. For you.....maybe the 2nd one too! LOL.
If you feel that me or another host have helped you, feel free to click on the "thumbs up" button at the end of any post. Thank you so much.
Aloha, Momi
Great way to contact Airbnb or via Twitter at AirbnbHelp / Facebook