these are messages in our conversation so question is simply if same exact same messages were on airbnb thread then they would remove or no what do you think? Again issue is not what he wrote it is if course but big question is how airbnb allow guests to offer perfect review and expect host to close case. Then there is actually proof for lying so airbnb can determine that guest is lying if he wanted leave perfect review then under what reasosn he changed to bad? Because he was saying perfect review at the end of stay past his check out time? So very interesting smell started after guest was checking out and suddenly check in instruction become difficult to understand and its not private suddenly
under what grounds now everything become so bad???
to put in other perspective, lets say at the day of check out I ask guest in airbnb mesages if everything was ok he reply oh yeah I leave you perfect review then he leave this: Host was drunk place was filthy and smelly he came inside my room I felt horrible and terrified. Lets say host had 100 reviews all 5 star and he is superhost , lets say guest is first time booking and it was friday night for one day. Essentially its exactly same thing just in darker colors. I dont know but I have feeling in such case airbnb would remove such review or maybe no? Why it should be removed because guest is clearly lying if he didnt told all was perfect then ok it would be different. But even then such reviews should be carefully monitored and in my opinion proofs should have been asked, if it was really super dirty guest could have taken photos and if he making such bold acuses is new to platform and host have 100 other 5 star reviews then simply some common sense should kick in.
Now lest play it different way hypotetical but in lighter colors its true story for me... Angelina is new to hosting THIS YEAR after covid she took a break she usually host for week and more she have 2 booking so far in this year guests leave 5 star reviews, then one drunk man come late friday night at 10 pm in bar he decide too book place for his hook up. Of course he dont read its a room he look at pictures and book. He come he is angry break some things in apartment next morning he need sleep a lot as he was drunk he leave only 1pm afternoon checkout time is 10.00 we cancel other guest for one month loose 1500 eur we need to find replacement place for other guest from other platform. We need pay out of our pocket maybe even few hundred. Guest was vomittting all night so need lot of cleaning Angelina ask for compensation for late checkout guest is angry and leave review that place was full of cockroaches snakes and other dangerous animals.
Most crazy thing is Angelina was asking to guest was everyting ok guest reply YES after checkout time plus guest was saying I leave you perfect review in hopes he dont get opened case .
if she was asking this questioon everything was ok and guest replied yes on airbnb or via whatsapp or sms to phone number which was registered to guest would be same result or no??? Suggets is not an answer suggest is saying we can decide whatever we want if one support agent is not compatent enough this will be our excuses...
(I dont make it up she was fighting with one review 3 days with english department and then connected to russian department and they sudenly removed review in few minutes very interesting
To add more fun to story after war suddenly its very diiffuclt to get to russian speaking support agents hmm interesting they afraid maybe same thing will happen lol or there are other reasons?)
continue ... SO
Angelinas rating drop below 4.0 she got message that she need improve her rating, but how can she improve of course nobody want place with snakes and cokroaches.
This is hypotetitcal scenario but story is true and core principle is same what happened to me.
Would it be fair if one drunk new guest who wanted hookup can destroy plans for genuine people???
.
here is my story
I was host for 4 years all was good I had whole apartment in other city I had mostly 4 and 5 star reviews
during covid I took a break after 2021 I resume hosting I had like 2 good guests and one 1 day guest which broke lamp then I asked him to pay opened case of course I got revenge 1 star review saying it was hostel. So under what grounds it looks like hostel nobody care if he was saying there were lions and tigers weapons airbnb also would believe without proofs. After few days I get email that I need improve rating yes how can I improve if it looks like hostel,of course nobody book anymore . After 1 month I got email that im banned for life. They see only last year ratings what was before also doesnt matter. Because in 1 year my rating droppedd below 4.0 so I have violated their terms of service. Fantastic one probabaly drunk new guest can so easily destroy experienced host, in previous years I had mostly good ratings I think 4.5 was average before.
How fair is hypotetical scenario which Im sure happens often in real life and how fair is my story which is very similar????
So as of now we speak with airbnb they again say something so nobody can blame them. Like we suggest to speak only in airbnb platfrom. Well suggest is not answer because that at any situation airbnb can decide whatever they want. If superhost complain about guest with zero reviews they will say whatsapp is enough proof, if new guest in whatsapp offers cash for booking they will ban him most likely, in our case also there was guest in october she threatened with bad review in whatsapp, we complain airbnb they asked if we have proof for such threts we show whatsapp messages and then it was enough proof. So airbnb with their suggest leave room for them to manipulate outcome as they wissh and whatever mood is to some random support agent you cant even appeal their decisions or get normal straight answers, because they know more they talk more evidence I can make against them. Hence customer support agent become silent after I 3 times asked simple question if whatsapp messages count as proof for disputes. Now on phone call women just said yeah we suggest in airbnb messages talk only. After I told what if case hypotetical for example , guest in whatsapp messages offer kill my cat if I not close case then she kept silent lol. For sure she will take seriosly whatsapp sms whenever situation threaten their reputation . if it was phone call not recorded if it was different number then it would be different but number is clearly shown and registered in guest account plus we sent video proof not just screenshot which could be photoshoped maybe.