@Jen228
Jen we have been asking this for years...."Please rate us on things we have some control over not things we don't".
You just have to deal with it and accept that guests are going to make fools of themselves.
You have a wonderful listing Jen, but, very few people know where Upper Lansdowne is! I know that Pt Mac down to Laurieton area really well having friends we regularly visit in Lake Cathie, but I had to look it up to see where you are! Guests just see that lovely cottage of yours with a bit of space and do not realise there is a bit of winding road to get to it...there is not a supermarket in the next city block....their just isn't a town, let alone a city block!
My feeling is Jen you need to reword your listing description....."Wilderness retreat at Flame Tree Cottage"....... something like that which will immediately alert guests to the fact that you are in a beautiful, but, out of the way location!
See, everyone wants to stay in something you are presenting, it's beautifully done, and as much as your photos show a rural setting to pinpoint where you are you need to describe quite prominently that the nearest take-away, that extra litre of milk is not just around the corner!
I think this is why you are being 'pinged' for location.....guests just don't read listing desciptions fully, they are seduced by your lovely photos and then grizzle because they got what they were seduced by!!
Others may have a differing view, but that is mine Jen.
I am sorry that it resulted in you loosing your Superhost but, to Airbnb, location is considered an important guest rating item and it doesn't matter how much fuss we make about it, that is not going to change.
All the best Jen.
Cheers......Rob