Hello @Fredrik-and-Bianca0,
Guests are asked to separately rate a host on cleanliness, accuracy, value, communication, arrival, location and overall.
The "overall" rating isn't an average or aggregate of the others. It's meant to capture the guests general feeling, which may include things not covered by the other ratings.
In one case guests gave me 5 for each category except that they gave 4 for overall because I had friends staying the night that they checked in. I had advised them of this, they still decided to stay but marked 4 for overall as my description says that I'm the only person living in the house.
How do star ratings work?
Steve.
Steve.