Guest's Average Star Rating does not match Actual

in
Peterborough, Canada
Level 10
182 Views

Hi All:

 

I have confusion about this. A guest just IB'd and his "Average Star Rating shows as 4.5, while the "pop-up" with the stars given by his hosts show as 5s across the board. Does anyone know what causes this discrepancy? See pix below:

 

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Screen Shot 2019-08-29 at 4.32.51 PM.pngScreen Shot 2019-08-29 at 4.33.02 PM.png

 

 

2 Replies

Re: Guest's Average Star Rating does not match Actual

in
Albany, Australia
Level 10

@Jennifer1421 no idea, that is weird. The overall rating should show four and a half stars shaded out. Any clues in the reviews themselves?

Re: Guest's Average Star Rating does not match Actual

in
Peterborough, Canada
Level 10

@Kath9 

The reviews basically just say he's a "good guest", so I have no idea what the deal is with this.

 

Guess I'll find out in a couple of days...

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