Being in business all my life, I think that Airbnb has better things to do than listen to my problems, and so do I. Via the description, which I am always tweaking, I try my best to screen guests ~before~ they even apply. A good guest or empty slot beats a nightmare anyday. Once guests arrive, I lead them, not the other way around. Anything, I mean any feature, that can cause a 'problem', I remove, for nothing 'has to be'. Any ridiculous expectation, I tackle head on as it comes up. The sweethearts I treat as loving angels, the toughies I addressed firmly, but always with a sense of humor. Don't be a 'Chibangee' (aka a painful guest) is ruled #1 in Bird Island, the guest love the entertainment, always wondering what is indeed a 'Chibangee'. LoL
Above all, staying in Bird Island is not a right, buit a priviledge, as is all our places.
I totally agree, Airbnb could stand to back its good hosts (like many here) strongly, since the general public can be abusive. Their main problem lies with the wide spectrum in competence of their case managers; all must be quick minded, understand what good business is and always be diplomatic; no silly, insecure fools allowed, not in that position. All hosts should approach Airbnb with cordiality and salesmanship, they are a business after all. I have a good relationship with Airbnb, since in all media Bird Island receives, which is monthly, is always associated with Airbnb. They been great.
Say Kat, be on the lookout for a whole new set of photos going up within a week, showing the new over-the-water cabana, which is a new surprise I have in store for coming guests.