@Grace13
The price she booked at in May is the price that she committed herself to. The price has not increased, it was set in stone when she hit Submit on the check-out page.
What is probably happening is the price quoted for a listing in a general search is the net price a host asks for that property. As soon as the guest puts in trip details.....the number of guests.....the time of year......the cleaning fee.....the Airbnb service fees......any government taxes Airbnb are required to collect, the price will alter to reflect these items. .
But as the guest proceeds to a reservation they come to the check-out page where there is a breakdown of all the relevant costs and it is at that point that the guest can either proceed to a reservation, or they can stop and search elsewhere.
If the guest chose to continue at that point the price quoted will not alter once the reservation has been accepted. The guest had to know the exact cost!
Guests do seem to be becoming more entitled and are thinking that they can negotiate their way to a better deal. I have even had them contact me direct after cancelling a reservation to do a deal on the side to save a dollar or two!
Airbnb do shoot themselves in the foot by allowing guests to cancel penalty free within 48 hours of booking at which point they have been given specific details about the host!
Grace, I would let this guest go and let Airbnb refund her! These are the sort of guests we do not wish to be associated with. You can bet no good will come out of hosting a guest like this....If the stay does proceed she will have a never ending list of requirements or complaints and you will end up with a bad review. Contact Airbnb and explain that you do not feel comfortable with proceeding with this reservation. The guest is demanding what you don't offer, and CX will cancel this reservation as a neutral cancellation. This way it won't affect you.....don't cancel yourself, get Airbnb to do it.
There are plenty of lovely guests out there Grace, don't get involved with a prickly one!
Cheers.......Rob