@Laura2592
Yeah we just got roped into this Laura, guest turned up with 2 undeclared guests which we ended up having to babysit for hours on end.
They were gorgeous kids, so bright and we enjoyed interacting with them because it replaces our grandies who are 1,000's of Kms away but, that is not the point, they could have been juvenile monsters, and it was not our duty to look after them!
They were really nice guests so I handled it this way. I gave them a good review....
But in the private note to the guest I made this comment .......
There are nice ways and there are angry ways to get your point across and I have always tried to choose the nice way!
Cheers.......Rob