I'll try to make a long story short: A guest has a reservation for one week over Thanksgiving. I messaged him about a change in circumstances at my listing, and offered him another, much bigger listing with a view for the same price, but due to allergies, he can't accept it. I said I'd find a way to make the original reservation work, but he replied that he'd rather just cancel, which is fine.
Now he wants me to cancel the reservation, saying he's traveling abroad right now and can't log in to his Airbnb account. I have a moderate cancellation policy, so he is entitled to a full refund if he cancels from his end, but I don't want to cancel the reservation myself because I'll incur penalties from Airbnb. He's getting quite curt and insists that I cancel. What should I do?
Thank you,
Heidi