I currently have a guest that is scheduled to check out Thursday morning. Today, Tuesday, she has sent an alteration request to check out Wednesday instead. The payout has already been sent. She is a nice guest...I think waiting for her apartment. Maybe her apartment is ready and she doesn't need to stay. Not sure as she does not communicate. I'm not sure what to do about this. Can guests request to alter to decrease days stayed while they are currently staying in your home so that they can get refunds, especially after payout??
I'm not a strict person but I take pride in my rooms and make sure that everything is going well for the guests. I had to hurry up and flip this room for this guest arrival because another guest checked out the same day as she checked in. It can be a lot of work for me to prepare for a guest, especially since i work nights and am dead tired when these guests arrive and leave.
How do I handle this? In some ways, I feel that I am owed the money. A hotel would not refund them. She is a nice girl but it just seems sometimes that the sense of entitlement that a guest has is ridiculous.