Hi there, I desperately need some advice, i have a guest who wants to cancel and i'm happy for him to cancel because he thinks my place has a pool which it doesn't! There are no photos of a pool, however I do have another listing on the same acreage property which has a pool, and he's obviously mistaken one property for the other. So i'm happy for him to cancel, he's very irate because i have a strict within 7 day cancellation policy of 50%. I am happy to give him a full refund. He wants me to pay him out full personally before his check in date so he doesn't have to go through airbnb. I don't want to do that. So question is, if he cancels from his end, loses 50% deposit, but do I receive the 50%, which I can then pass back onto him my half? Can I do that?
I'd really love your advice, many thanks in advance.
AS