@Megan349, the payment is collected from the guest as soon as the booking is confirmed. If your guest checks their bank transactions, they should see that the payment has already gone through. However, you won't receive the payment until 24 hours after the guest has checked in.
Thanks for your answer Kath, when I tried 'Request Money' to see if there was a way to ask for early payment, it said 'this reservation is not paid in full' that is why I thought they hadn't paid in full yet. I have seen on other comments that guests can request to pay in 'instalments'. I will ask the guests to check if they have paid in full.
@Megan349, going through the 'request money' link won't help because it's not really applicable to the payment for the accommodation - this is a separate link for when you need to request additional money for some reason (e.g. damaged items).
Anyway, I don't really know anything about the 50/50 option or installments - my understanding is that the guest pays as soon as the booking is confirmed. My advice would be to just explain to the guest that you have no control over how payments are handled and for them to contact Airbnb if they are so worried about it. It's not really your problem.
thanks Kath, I have suggested she check her emails from Air Bnb but once a payment method is confirmed it can't be changed. Hopefully she understands. Thanks for your assistance
If they chose the 50/50 option Airbnb will automatically collect the balance 14 days before check in. My client had a similar issue and we were advised that the system does it automatically.
Advice your client to make sure their card is funded during that time because if payment fails to go through the booking is automatically cancelled.
To pay in advance, please follow the steps below.
1. Go to the Trip overview
2. Click on the penthouse picture, which should take you to the itinerary page/home reservation.
3. Scroll down and click the "Get receipts and manage payments"
4. Then click "Update payment details"
5. Select the "Pay ahead of schedule: Now"
In took me 1 hour to figure this out, hope that it will save you some time