We have just finished a very stressful situation. Two families rented our home: 4 adults and 6 children. We have a pool and each parent signs a standard waiver that they will be with their children at the pool etc..we have very specific rules that no one else comes or stays on the property because of pool liability and also for the fact that uninvited guests obviously don’t pay.. the guests arrived late, I greeted them and the next am at 9:00 I stopped by to bring them some items for the pool. There were now 4 cars at our home.. I heard lots of noise from backyard and I entered backyard where there were many children in pool and other people. There are now probably 25 people.. The main guest came out and I asked who all these people were and basically they were having a family reunion at our home.
after calling Airbnb , it was all very murky . I think our verbiage in our rules needs to include more specifics but how do you fine the main guest for all of this? Could use some good counsel here from community..
I then went to front door and main guest said they no longer felt comfortable being here. And they were going to leave. I told her that she didn’t have to leave, just ask all these people to leave and honor our rules..nothing was resolved at that time.
I then find out she called Airbnb and said the owner made her feel uncomfortable and wouldn’t let her and her guests swim in the pool even though she paid for it! Haha...also that she was confronted by the owner and how terrible that was..
Finally she decided to vacate but wanted her money back. At this point I don’t care just give it to her so we refunded money.. so she now has canceled reservation..she said they would leave in the afternoon . We are so happy, but alas, she said that Airbnb can’t refund money till next day so they’re staying till the next morning.. so now we have people staying in our home with no contract.. kids swimming and not covered by Airbnb... just a nightmare...
my mistake was going in backyard without knocking on front door, but you think it’s your property and they are violating rules but still would have been better to do that. Also, I should have fully analyzed our Ring videos as it shows many people coming at midnight to stay brining luggage and many people coming in and out...
throughout all of this stressful situation we did not hear from Airbnb for hours after calling and trying to get help when they canceled and they are staying without a contract.. in fact, we still have not heard from Airbnb even though the situation is resolved as the guests left..
we are shaken from this situation and also feel let down from Airbnb..
how can we impose any rules or just wait it out till guests leave and then take it out of deposit? We are really thinking about is this stress worth it...