Dear all,
a guest requested the cancelation of his reservation and he said that he couldnt do it. He asked me to do it and, as I know that the website is a pain sometimes, and I had the option to cancel because of the guest request it, I did it.
Afterwards, checking more information, I found out that host cancelation has penalties. Some of you said that if the guest request it there is no penalty but some of you do not agree. I selected the option of "cancel because of guest request" and I have the messages from my host asking for it. Do you know what can I do to be sure that no fees will be applied?
I know that it was too naive what I did... thanks in advance for any advice.