Never thought we would have to tell a guest to NOT jump off our slippery tile roof into our 5ft deep pool. Two of the people in our last guest's group chose to do just that.
They chose to endanger themselves and our home.
We received a call from two of our neighbors saying our guests had been climbing onto our roof and jumping over the pool's protective baby fence into our pool numerous times.
Due to the critical concerns for their safety, the exposure of a small child that was with them to the reckless behavior, and the probability of it happening again due to the number of glass beer bottles by the pool we chose to call Air BnB to cancel the remainder of their time in our home.
Though we have photos and two neighbors' testimonies, our guest denied this happened when speaking with Air BnB.
Air BnB then made me feel like I was at fault by saying:
1) I was not allowed to go over to our home without calling the guest first
2) I was required to give them 24 hours to 'fix' their behavior and
3) I should have posted our 5 page rental agreement that the guest had signed 2 weeks prior on to their website if we wanted Air BnB to support the document and the rules noted on it.
We have since closed the two homes we had on Air BnB. We actually receive 99 % of our 85% occupancy rate thru another well known vacation rental site.
Here are my questions:
Why would anyone choose to go thru Air BnB when there is no control over the Security Deposit (you have to go thru Air BnB and the Guest and once they both agree you 'may' be reimbursed)? The other site allows us to collect the Sec Dep and apply it if needed (which we have not needed in the two years we have been doing this).
Why would anyone choose to use Air BnB to only have them support the guest over varifiable proof of the guests' reckless behavior?
