Thanks Christine!
In this case they knew in advance. They did not read the rules and check-in time when they made the reservation (their problem), but 2 months prior to their arrival, they sent me this message:
And this was my reply:
And they confirmed that they understood this, with this reply:
How come Airbnb allows them to give me an unfavorable score for this:
This is totally unacceptable. They knew in advance. I have prove. Airbnb has access to determine that my prove is genuine, they only need to check the conversation. I thought that conversations are kept within the Airbnb message system so that Airbnb can check what was said in situations like this one.
And I have to see my rates downgraded because of this?
As said, you can check my calendar to see that I blocked all the dates and I swear that if you check in 1, 2, 4, 5 months, it will keep all blocked as I'm going to rely on other rental platforms.
It's a matter of principle and I'm ethic enough to can't cope with this kind of abuse.
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