Having extra guests and/or visitors is the number one complaint we have. The rules are in the House Rules; when we send the check-in information, we repeat the 'no guests'-'no smoking' rules, there is a notice on the refrigerator with another reminder.
Still, guests bring in other people. We get responses such as; Well, we didn't think that meant family members. We're just having some people over to listen to music. They're only here to have dinner - put together these business brochures - having a bridal shower - or any number of other excuses.
Guests last week insisted they were 'surprised' by the rule! Surprised?! They had family in the city and instead of meeting at the local family member's house for dinner, they invited them to the apartment. Instead of accepting they had broken the house rules and going to the local family member's house for meals, they created a huge stink; left the place in a horrible condition.
We've added the line to the house rule on guests detailing friends, family, not a moment, blah blah blah, how much they will be charged per visitor/guest.
But if guests don't read the rules before they book, what difference can it make?
We don't know what else we can do that this won't happen. Any suggestions?
P.S. I posted this under another host's post. I felt that I may have usurped her post thus the redo.