so here is my story
I was away for 2 weeks so I thought that I would rent out my property. I got a reservation for 10 days - perfect.
The communication with the guests was difficult, had to ask a few times when they would liek to check-in. They arrived, all they said that beautiful flat. I told them that if they need anything or any questions, please do ask me or my cousin is in the town. I also told them via airbnb that there is a house manual left in the kitchen about how things work i the flat (manual of the washer-dryer, toaster,TV,oven, dishwasher,hob and emergency number). I also left a 3-page document about the cafes, restaurants around. no questions.
One day prior to check out they said that they want to stay an extra day - I said no probs, just book it on airbnb - never happened. They stayed an extra day but no communication that they checked-out. My cleaner came over and found out that all furniture in the living room was moved around (i specficially ask guests not to - written in the house manual), cut on the leather sofa and 4 big black marks on the white wall. Obvisouly i contacted the guests, no response for a few days so I involved airbnb. I tried to message and call the guest, no response, I asked airbnb to do the same.
I left my honest review on their site then finally i received a message back - private one as they missed the deadline.
- disappointed that there was no coffee machine and they had to purchase one (i had a kettle and free instant coffee for guests)
- disappointed that I provided 2 towels per person for 10 days so they had to manage to build in time to do laundry. As per the guest's comment I did not leave instructions how to use the dryer so they used the drying rack (manual of the washer-dryer left on kitchen surface)
- disappointed that I did not provide enough information about the area (grocery etc). Well, I had a 3 page document listing all cafes, big food stores, pubs etc and I also recommended my fav pub and breakfast place.
- they agreed to pay for the damage however they found the amount outragous - less than their deposit though
I was laughing first, but my question is would you reply the guest and telling her that she is wrong or just leave it? it was their first time using airbnb and I hosted over 100. what would you do? I just dont like when someone is not telling the truth