Hi Everyone,
I'm looking for insight into the best way forward with this situation.
We have an area rug underneath the dining table. It looks nice, but only cost about $125.
Our last group of guests somehow burned 2 spots in the rug. One is about the size of a quarter, the other is smaller. I don't believe they were smoking. They did leave behind a lot of balloons and wrapping paper, so my guess is that it is from a candle? (Although I don't see any wax)
We will need to replace the rug.
I haven't dealt with a claim through Airbnb before.
My initial reaction is to reach out to the guest, and ask them to pay. If I get no response from them, then to make a claim through Airbnb.
Is that the best way to proceed? Thoughts? Ideas? Insight?
By the way, as part of our checkout process we ask guests to alert us if anything is stained, broken, or needs replacing. They never mentioned anything.
Thanks 🙂