We had a booking for a family for 5 days: husband, wife, 2 kids 9 and 4 1/2 years old. Within these 5 days they managed to break a glass brick wall in the bathroom and damaged our bed so badly, that it needed to be recovered. For the 5 days they paid € 250 and left us with € 620 damage. Due to their explanation it happened all by itself and they were not responsible for anything. Thankfully, after supplying all the pictures/videos and bills, AirBnB refunded that big amount. We are very grateful for that and will definitely remain part of the AirBnB community!!!