We had a booking for a family for 5 days: husband, wife, 2 kids 9 and 4 1/2 years old. Within these 5 days they managed to break a glass brick wall in the bathroom and damaged our bed so badly, that it needed to be recovered. For the 5 days they paid € 250 and left us with € 620 damage. Due to their explanation it happened all by itself and they were not responsible for anything. Thankfully, after supplying all the pictures/videos and bills, AirBnB refunded that big amount. We are very grateful for that and will definitely remain part of the AirBnB community!!!
We definitely did! In my review I called them guests from hell, mentioned that they brock a glass brick wall and made a write-off of our bed, but are not responsible for anything. I definitely want to avoid that they are ever able to book with AirBnB and do that to other people!
We had guests that caused extensive damages. I did contact AirBnB, but after having an incident over a year ago and then having our listings views drop dramatically for a while and also reading about how hosts may be punished through things such their listings' promotion and placement, etc., I was afraid to to submit for the reimbursement. The damages were significant. 😞
I also had a demage caused by a guest once and aibnb paid me 3-4 days after I asked for reimbursement based on pictures, videos and receipt. I am happy with the way Aibnb managed the issue.