We started with AirBnb about 3 months ago and had around 12 bookings, at least half have arrived early, and left demanding voice and/or emails, if we have not been in. Yesterday's guests arrived at 11am (check in time is 5pm), just as the guests who should have checked out at 9am were driving out of the drive!!!!
Added to this around a third have left late, one couple weren't even awake at check out time, despite a very clear reminder to them the previous evening, resulting in me losing half a days pay......which cost me way exceeding the AirBnb fee.
We are thinking of just stopping letting this way. ....today in the middle of lunch with friends we started receiving texts and emails complaining that tonights guests could not get in 4 hours before check in time. I have left my wife with the friends finishing lunch, got home 20 mins before check in time, it is now 20 mins after check in time and there is no sign of these guests.
I'm sick of smiling sweetly at these rude people, and treading on egg shells with worry about what they may write about us, it is not worth the money.
Adam