Guests want partial refund because of temperature

Guests want partial refund because of temperature

Hi everyone,

 

We had a group of guests who stayed for a few days at our airbnb in CapeCod. It is July and very warm outside. Our house has central AC to accommodate for this to make our guests comfortable.

 

Our guests complained that the house was too cold, so we told them to adjust the temperature however they wanted so that they were comfortable. We also left a ton of comforters and blankets in case guests did get cold. 

 

They then adjusted the thermostat to 90 degrees. YES, 90 degrees in July. 

 

Now, they are requesting a partial refund because they said the house was never comfortable and they were cold.

I would be more worried if it was winter and they were complaining about the cold, or if there was no AC and the house was super warm... but everyone appreciates the AC when its 85+ degrees out. 

 

We did everything in our power to ensure they were comfortable, but it still wasn't enough. Are the guests being unreasonable?

 

Thank you to anyone who responds!!!

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