This has now happened to me twice: guests who lie to get out of a reservation.
The first time I had a woman with a Golden Doodle. The dog was afraid of my kitten (don’t laugh). She instead told me my Airbnb was very dirty and she needed to immediately leave. I apologized and gave her a full refund, but she still gave me an awful review.
I just recently had 6 elderly sisters (3 staying with me) having a reunion. One lived close by and upon coming to my Airbnb, said she had wanted to host them herself. The next day I received a plethora of complaints with the 3 sisters demanding a cancellation. I complied.
I have worked incredibly hard to become a Superhost. Yet, again, I face the potential for a bad review when I have done NOTHING WRONG.
I am curious and seeking advice as I imagine there are others out there you have faced this as well. It feels so unjust!
Thoughts? Advice?