As AirBNB hosts, we rely on reviews and in fact, AirBNB rewards or penalizes us based on our reviews.
I have encountered 2 guests who apparently never review their hosts. They receive reviews from their hosts but don't reciprocate. For those of us with lower volume spaces, we really need every review to maintain our status not to mention the requirement that a certain percentage of guests who stay must leave a review.
So, while AirBNB is very strict on hosting requirements, is there a way that AirBNB can program in a warning to guests who use AirBNB but who don't leave reviews? I know on occasion people won't leave a review here or there. I'm not talking about these guests. I'm talking about the ones where you see they have 3 reviews from hosts and you back track to see what they've left as guests and they haven't left a single review for anyone.
I would like to see ABB implement something to this effect:
>"Marvin" stays at an ABB for the first time and doesn't leave a review.
No action.
>"Marvin" stays at an ABB for the second time and 10 days after the experience has ended, Marvin still has not left a review.
They should receive a notification to the effect of, "We have noticed that you haven't left reviews for your hosts. Our platform relies on reviews from hosts and guests to be successful. To avoid a flag on your account, please take a few moments and review your host." Marvin ignores warning.
>"Marvin" stays at an ABB for the third time and 10 days after the experience, Marvin still has not left a review.
Marvin should receive a notification that to the effect of, "Please take a moment to review your host. You have 4 days left. As you have used the ABB platform 3 times and have not left a review, we will flag your account to inform hosts that you do not leave reviews if you don't complete one for your latest experience. By flagging your account, you will not be eligible to Instant Book any property and hosts will have the option of declining to host you penalty free."
In the future, when "Marvin" attemtps to book an experience, he will have to wait for approval from the host. When his request comes through, the host should see a notification to the effect of, "This guest prefers not to leave reviews. Do you still want to host?" The host should be able to check yes or no. If the host checks "No", the booking is cancelled penalty-free.
If the host isn't so concerned about reviews as revenue and wishes to host anyways, the can click "Yes" and the booking would proceed as normal based on the host's requirements.
This way "Marvin" is not banned from using AirBNB, but hosts would have a penalty free option of not accepting Marvin as a guest. If the guest doesn't care that they can't IB or that they may have a harder time finding a host to take them, so be it. But the host should at least have a penalty free option of not accepting this guest. And the guest will have some motivation to leave a review.