Guidelines for guests who are new to Airbnb

[Polly16]

I had some guests gave me a 4 star in cleanliness because they found two hairs on the bathtub. But the whole apartment is super clean. I personally would not take one star off because of two hairs as I think one star means 20% off which is too heavy for two hairs found . But the guest thinks it differently. He thinks as long as it's not perfect he would give a 4 star in cleanliness. But you can always find imperfections in any businesses. This rating is very unfair.

I hope that Airbnb should pop up a guideline message when guests are about to  give ratings. For example, 5 star cleanliness means 81%-100% of the place is clean. 4 star means 60%-80% clean, etc.

For overall ratings, they can give a guideline likes 5 star for perfect shower facility, polite and friendly host, noise level is good, etc. And 4 star means blah blah blah 

That would give more fair ratings to every host and it would not cause the picky guests got cancelled. 

[Marzena4]

Unfair reviews have been discussed many times here, Airbnb won't do much to ease hosts' lives so just talk to your guests and rate them accordingly.

[Matthew285]

@Polly16, your suggestion is good one.

If you want to have any hope AirBnB will hear the suggestion, you should probably post it in the "Host Voice" area, which is where AirBnB asks hosts for suggestions.

No guarantees they will do anything, but I don't think they read this board.