@Pat271
Pat, on the couple of occasions I have been in this position I have always been quite nonspecific when it comes to a poor review. I have made it short and said, I wish them well for the future but would decline the opportunity to host them again!
That is all I am obligated to do, it is not my job to give a verbal blow by blow of everything that might have gone wrong. All that does is make me look like a prickly host.
If prospective hosts can't deduce from that statement that, the hosting did not go well.....then they shouldn't be in the STR industry!
I will message the guest privately via the message stream and explain the reasons I had given the review I did. I will explain to the guest how trust and safety are really important, and if they wish to remain as Airbnb guests they must respect the hosts terms and property when he/she accepts a guest booking. It's not just about them because they are paying you for it, it involves insurance coverage, it involves the next guest's right to expect what they received when they entered the property.....the system only works if everyone does the right thing.
I have only had to do that a couple of times Pat, but each time, I did get an apology!
If you have to give a poor review, keep it short and fairly nebulous, but just let other hosts know, beware!
Cheers........Rob