Payoneer is a payment card launched by airbnb. You probably were not hacked, butmay have clicked on a proposal to use it or discover it or something the like.
It would work like a payment card but alliw cash withdrawals too. In France it was seen as the ultimate tax avoidance scheme and quickly withdrawn - one fight at a time is enough and the current fight is low cal housing laws.
Funny, that airbnb customer service should not know their own product.
The money is still under airbnb’s control, so you will get it ultimately. You could check the payoneer offer, maybe it’s possible in your country and a good service. (My local friend was bitterly disappointed, that she could not profit from it after it was cancelled)
then either activate it fully or insist on customer service to get a person knowing their offer and cancel it fully. Seems you are in a halfway done zone for those payouts. Good luck!