@Mohamed242 Here are the major issues I have encountered
1. AirBnb review systems has big flaw. It encourages guests to break rules without penalty since many hosts are afraid of getting bad reviews from guests and would allow guests to abuse house rules.
2. AirBnb as a company supports and protects guests more than hosts. Just a couple of examples:
(1) AirBnb recently implemented a new policy to hide guests' information before the booking is confirmed. When a guest is booking a room, only a first name appears in the booking which a host can see. There are no full name, no photo, no location, and no other profile related information about the guest. This protects the guest primary entirely, but expose the huge risks on hosts because hosts don't know who they are going to accept and stay in their home. Most of AirBnb hosts just rent a room or two in the house where they live.
(2) AirBnb customer service fights for guests no matter if a guest request violates rules and policy set on the listing. e.g. a strict cancellation policy is a guest will not get a full refund after 48 hours from booking. But when a guest complained to AirBnb customer service, the host will get a call from AirBnb rep asking to provide a full refund to the guest.
3. AirBnb searching algorithm does not return location relevant results. Normally about 50% of the listings appear on the first page are not at the location you enter in the search field. Some listings at or very close to the location entered are pushed back to the second, third, or even further down.
4. A very small percentage of guests don't respect house rules and hosts' property. They hide their intention for hosting a big party with cigarette smokers, weed smokers, and trashed hosts' properties, damaged furniture, stealing etc. This can be attributed to screening process which AirBnb has.