Hi hosts! I had a bad guest last weekend -- they had no reviews and I took a chance on them, which I now regret. The former guest held a party, made a mess in the house (beer spills, vomit, litter), and did a poor job of cleaning it up. (Yes, I have a no party rule in my listing.) My cleaners are a husband & wife team, and they've been with me for 16 months and know my house inside and out, and they were appalled at the state the guest and their group left it. My cleaners sent me pictures of everything and called me the minute they saw how bad it was, hence my ability to give detailed feedback. The guest's Facebook profile is public, and there were more than 50 photos of their stay in my house which showed the number of people present at the party, and that they were drinking. I gave a review that reflected that the guest didn't respect house rules and left it a mess, and I was specific in terms of how bad it was. I debated going into detail but consulted this forum for similar situations and from what I read, most hosts appreciate specific feedback.
The former guest has been messaging me today, denying there was a party ("my family came over for pictures before we went out"), says that everything I wrote in the review was a lie. Then they conceded that they were the one that got sick in the house and outside the house but cleaned it up, and that they wiped up all beer spills and picked up all the garbage. I shared with them that I have photos if they want to see them, and that my cleaners had no reason to make things up. Former guest is still upset and accusing me of lying in my review.
I'm concerned about retaliation. Former guest's friends/family /party attendees live in the city where my house is, while former guest lives out of state. I had my sister change my lockbox code to be safe but I'm still worried. Anyone else have this happen to them? Have a guest trashed your house then denied it when confronted with a bad review? How did it end?
