Hello fellow hosts!!
help! how would you handle this?
🙂
Robert
------------------------------------------------------
EMIL: Hey there! I searched for places where pets are allowed, but I don't see any policy on this in your description. We've got a very small chihuahua, clean, quiet, and easy to live with his own cabin to stay in and do his business. If we can bring him, we want to book a room for two nights at your place.
Sincerely, Emil
Last Sunday at 11:22 AM
EMIL: Hey there! I searched for places where pets are allowed, but I don't see any policy on this in your description. We've got a very small chihuahua, clean, quiet, and easy to live with his own cabin to stay in and do his business. If we can bring him, we want to book a room for two nights at your place.
Sincerely, Emil
Last Sunday at 11:24 AM Sun Feb 24 2019 11:24:27 GMT+0700 (SE Asia Standard Time)
-----
ME: Pre-approved Last Sunday at 11:25 AM
EMIL: Can you please let me know if pets are allowed? I don't wish to book before I know so
Last Sunday at 11:26 AM
-----
ME: Hello Emil!
Last Sunday at 11:27
ME: yes, sounds good
we have extra crates, too
Last Sunday at 11:28
ME: maybe a good idea to contact Airbnb, too, since on my end I've already clearly marked this house is ok for pets. you can contact them and tell them on your end it isn't clear.
Last Sunday at 11:29
-----
EMIL: Is all your listings pet-friendly? Because then we might choose another one
Last Sunday at 12:08
-----
ME: No, they aren’t. Only the ones listed as pet friendly.
Last Sunday at 12:13
EMIL: Can you send a link back to this place? I can't find it again
Last Sunday at 12:33 PM
-----
ME: wow!
Airbnb is really dropping the ball today!
ok
takes a while to get to a link...
Last Sunday at 12:37 PM
ME: https://www.airbnb.com/rooms/2611329?s=51
Last Sunday at 12:38 PM
ME: Does that link work?
Last Sunday at 12:38 PM
-----
EMIL: I can't get through to it via our messages, not on mobile, not on computer
Last Sunday at 12:38 PM
EMIL: Yes, perfect
Last Sunday at 12:38 PM
EMIL: Is there a place to park our car?
Last Sunday at 12:42 PM
-----
ME: We don’t have any parking so you’d be dealing with a normal Bangkok street like anywhere I guess
Last Sunday at 12:46 PM
-----
EMIL: Booking confirmed Last Sunday at 12:52 PM
EMIL: Hey man. Something important came up, and we might need to cancel altogether. Is there any way we could cancel and get a full refund?
Last Sunday at 2:33 PM
-----
ME: hi.
short answer: no, just as the cancellation policy says
Last Sunday at 2:37 PM
-----
[20 hours later/the next day…]
EMIL: Truth is we needed to see the address, and I could only do that by accepting your booking. When I found the place, Airbnb told me I could book and that I wouldn't pay yet, so I found it kind of contradicting
Yesterday at 11:44 AM
EMIL: Canceled Yesterday at 11:47 AM
EMIL: Sorry, I wont be able to give you a full 5 star review
Yesterday at 11:47 AM
EMIL Resolution Center note: When I found the place, my Airbnb app said I could book without paying. I asked seller if I could bring my pet, and before he answered, sent me an invitation to book. I needed to find the address so I went through with the booking expecting I didn't have to pay yet, as the message told me to begin with. This puts me in a trapped situation as I never intented to actually accept and pay for the booking in the first place. Seller refused to help.
Yesterday at 11:52 AM
-----
ME: Good morning Emil!
Confusing messages
First, there are only 2 types of Airbnb listings. Listings that show up in a 300-500m circle on Airbnb’s map. And listings that show up exactly on Airbnb’s map. Add to this that we, you and I, are forbidden to share contact details before you book, why would you book to see an address? Our listings are all shown exactly on Airbnb’s map.
What’s the payment confusion? Airbnb accepts a booking on a Day X for Day Y and on Day Y after check in Airbnb withdraws payment? You know we’ve had over 5,000 airbnb bookings and no one has brought this up as confusing before. So now I’m confused.
What does any of this have to do with a 5-star review? Although, while typing this I see an alert from you asking for money from me. Does this mean if I send you money then I get a 5 star review?
I think Airbnb is pretty user friendly and straight forward. Our listings are all super detailed and precise. I don’t see how anything could confuse anyone.
🙂
Yesterday at 11:56 AM Mon Feb 25 2019
-----
EMIL: "Does this mean if I send you money then I get a 5 star review? "
- It would certainly help as that would make you a good host if you ask me. Anything else would be hustling and just plain bad business ethics to not understand the situation.
Yesterday at 3:49 PM
-----
ME: I understand you might be used to leveraging against your bank or hotel or department store to get out of a purchase. Those are businesses that have budgets for those cases. That's not me.
Airbnb offers a few cancellation policies. I picked the one that suits my situation. You need to follow the rules you agreed to.
Threatening me with a good or bad review to get out of your agreement is the only ethics at play here. Not very nice of you.
Yesterday at 3:59 PM
-----
EMIL: I'm not threatening with anything, it was you who assumed that was my intention. I simply explained that I cannot give you a 5 star review for my experience, but of course that will change if I get a full refund. How is that non-ethical of me?
Yesterday at 4:26 PM
