@Natalie-And-Brett0 your review of her (I’m guessing) seems to indicate that you allowed someone to stay? But not her??
in that case, her review should be removed since it doesn’t reflect her actual experience
and in that case, you should have not allowed this other part of her party to stay.
Either way, your review of her is worse than her review of you. And FYI abb considers EVERYTHING other than a 5 equally bad, so whether she gave you one star or 4 it’s all the same.
I’d quit with the emails, get on the phone & ask CS to explain to you why this review should stay. It literally says nothing!