Hello all,
I also recently incurred a negative situation with my rating review, on my profile which is some thing to think about.
I have locks on bedroom my bedroom doors, to prevent guests not paying for extra guests.
I do this because I have a very cheap nightly rate, so that I can cater to a larger market, being couples or large groups of 8.
I have on my listing under things guests should know and under house rules, to please enter correct amount of people at time of booking as bedrooms not occupied will be locked.
I aim to have a large turnover of guests.
If I have to change linen and clean for guests not paid, it is not really worth it, especially when paying a cleaner.
Recently a lady stayed for a week and booked for 1 person.
She gave me a 4 star rating for accuracy but overall 5 star rating.
Because she did not read the clearly stated information on my profile about extra guests she gave me 4 stars and I have clear evidence of this.
She marked me 4 stars for points being accuracy, which I find not fair as she did not read the information correctly.
I also had a similar situation with another guest in regards to wifi.
Now smack bang on the front of my profile it says 95% of guests gave 5 stars for accuracy.
Please take a moment to think about the big picture, if we keep getting guests giving negative ratings based on false information, we could end up potentially having a really bad profile, where we do not get many bookings I pull out and you then make no money.
(I wonder what the statistics could be)
Now not only that, look at all the hours AIR Bnb pay staff to have to respond to these queries from guests about negative reviews (I wonder how much money gets spent on that)
I have a suggestion why don’t you remove, the data off the front profile page of things like 95% of guests gave a 5 star rating.
I rang air Bnb the case manager said please forward onto our developers, as we can not do this and it needs to be changed so that we have access to it.
I also find this hard to believe and feel like I was hand balled, and that maybe they can change it but couldn’t be bothered.
But if that was not the case, then the case managers idea, is a great idea, also if you have a strict policy in place for review systems, where you need evidence from the guest doing the wrong thing, like my experience that would fix many problems.
In my situation it is very clear in black and white.
Hosts then understand that and can prevent questions being asked to air Bnb.
I have the information on my profile and the comments the guest made based on not reading the information at all. End of story.
The other thing is why don’t you remove star ratings all together,
Or just from public review.
Just have reviews on the guest profile and private feedback to guests, this would save much time for air Bnb and frustration for hosts.
The other issue is the formula air Bnb are using to write these startistics is not quite right, it’s technically false information.
Because I have had over 30, 5 stars
And 1 maybe 2- 4 stars, the math is not correct to say 95%.
It should be something like 99.7 etc
This really should be fixed but just a suggestion.
If all hosts bring this up to air Bnb it might help to make a movement for a improvement for every body including Air Bnb