I´ve hosted all perfect 5 stars (about 12), until now, a super good review (go figure) gave me a 4*. Now i´m 4.9*
Will it ever be possible to go back to 5*?
Is 99.9% 5*- 0.1% 4 stars still count as 4*?
Will I be inperfect forever? haha...
How does this work?
Your score will be 4.9. We hosted almost 100 people and our score is 4.96. It still shows 4.9
No matter what you do, there is always going to be some guest that give 4*. I wouldn't worry about that, just focus on keep providing a good experience and collecting more 5* reviews.
No Mariana, your professionalism, your character, your hard work, your accuracy, your welcoming personality has been stained forever!!
Although I have had 52 straight 5 stars in the categories of Communication, Accuracy and Value, that perfect 5 is lost forever for me in those categories because one guest who is long lost in the mists of time chose to give me a 4! So I will in 3 years time still be sitting on a 4.9...that uncaring insensitive individual that I am, and left to contemplate what I might have done wrong!
There are three things that are unachievable Mariana, 'Imortality', 'Global Peace' .......and an Airbnb perfect 5 record!
@Robin4 Love this: "There are three things that are unachievable: 'Imortality', 'Global Peace' .......and an Airbnb perfect 5 record!"
Are the scores calculated using all reviews or only the last 12-months reviews?
Hi Girls, no they are set in stone, that lousey 4, or heaven forbid, a 3, will sit with you forever more as long as you host.
And this is where it is unfair, you can never escape a mistake, forgiveness is out of the question.
I know of a host who did the wrong thing when he started out and made a mess of one of his early hostings. That review from almost 4 years ago is still there and in fact it is even more prominent now because it is only in the last few months that Airbnb have taken to attaching the overall star ratings to reviews. One upon a time it was just a bad review....now it's a 2 star bad review....the sort of thing that hosts get suspended for now! But he has learned, he is a good host now.
We all learn......there is not a guest that doesn't teach me something. And I like to think that experience has made me a better host, just as I am sure it has done you Bruna, or Siana.
Why can't we unshackel that 'boat anchor' that is stopping us from smoothly navigating the Airbnb ocean.
You are 100% right Robin !! When Airbnb is going to listen to us the hosts that put all our hard work, efforts, putting our properties on the line etc etc .? oh no ...the customer ... ..or host.. is always right ! even if they are drunk filling the form...we will punish the host for 3 years ? Do they banned the 3 stars guests for three years?
Common Airbnb chase the unprofessional oportunistic hosts with constant bad reviews but do not allow 1 guest comment to ruin the trayectory of an excellent host.. by the way .. should'nt your algorithms solve all this issues Airbnb ?
Would be nice to have a reboot for those shocking poor ratings. Maybe offer a wipe clean every 12 months or so, or a requalify option where you can prove that you’ve overcome that problem. Hotels have star ratings. 3, 4, 5 star options. How much do bad reviews effect hotel bookings compared to Airbnb hosts bookings?
Upon reviewing my reviews, I noticed that one of my guests gave me all *5, but an overall *4. Math is not Airbnb strength! How can that be?
Because the guest probably didn't give you all 5 stars. If the stats are showing you 5 stars in all categories under someone's review, it means one of three things:
1. The guest gave you 5 stars in each category
2. The guest gave you 5 stars in some categories but didn't give any ratings for the others
3. The guest didn't rate the sub-categories at all
With a guest who leaves a 4 star overall, it is much more likely that they didn't rate the sub-categories than gave them all 5.
This is such a common misconception amongst hosts and it's not their fault as Airbnb shouldn't show no stars as 5 stars. It doesn't make sense and it's confusing, but that's how it is.
As usual, your way with words leaves me smiling amidst the reasonable indignation in the face of callous injustice without recourse in so many automated .com corporate settings that value algorhythms more than the people who make the business happen @Robin82
This flawed value system (like many others) is not "sustainable" just as "lip service" is just a bunch of malodorous hot air that disintegrates with every change in the wind, hopefully to be rendered obsolete by something of greater integrity and benefit for all.
I can see how it looks, feel it coming, and am looking forward to it.
Your post was funny and true. I think we could make bumper stickers for the unachievable three things!
We have an old 4 star rating that is still staining our ratings. It a 4 star for 'value' and they accidentally left a 7 diamond earring in the unit that I mailed back to them at my cost. Funny, huh? I guess some things are just not recoverable. I guess it's better than a sharp poke in the eye.
@Mariana313 You are fortunate to lose your perfect '5' rating early on. It can make a person crazy, trying to ensure that all guests give their host a perfect 5 star 'Overall Experience' review, especially when Airbnb does not educate them that anything less than 5 stars is cause for warnings, suspensions, deactivation, delisting, etc. I had a whacko guest give me a four because he did not read my listing or photo descriptions and he thought my Sun Room was a 'tiny house'. He was upset he had to sleep in my large Beach Cottage (but never told me this while there). I lost my 5 star rating and it has never come back. I am okay with 4.9. And if it goes down to 4.8, I will be okay with that also. Because I always do my best for my guests, and until Airbnb changes this review system and educates it's guests better, none of us will remain at 5 stars for long. The Eastern practice of 'Non-Attachment' comes in real handy sometimes when one is an Airbnb host, that's for sure.
I have just had a review left by a couple that stayed overnight at my home. Although I reached out to her on several occassions I received no reply. My guest has left a slanderous review of my home because she couldn't work out the heating, which is a simple push button operation. My guest complained that there was no electric blankets on the bed. Nowhere in my listing states that there is electric blankets but she assumed that there should be! All the beds had doonas and blankets. The guest complained that she had to take extra blankets off spare beds. Not sure what I did wrong but her overall experience was a 2. I am shattered because this outburst came without any contact with me what so ever. This now appears on my review. I am not comfortable with electric blankets because of the safety issues involved when they are left on. What could I have done better other than put electric blankets on the bed?
@Diane338 Something similar happened to us. We had a guest that was also a host (actually a superhost with 300+reviews mostly 5*). They came late night (we offered late check-in) and left early morning. They said everything was good. They wrote an ok written review but gave 2* overall, 3* on check-in (we let them check-in at 3am!) and 1-3* ratings on the rest. Why? IDK.
I'm not sure if ABB would delete these kind of reviews (we never tried). I think the best you can do is write a nice positive public response (show your future guests you care and you use the feedback as a way to improve) and keep collecting 5* reviews.
This just happend to me as well. I had 15 perfect 5* reviews and then one person, who gave me 5*'s in every category and said positive things in the written comments, but gave me 4* in overall. It seems the hair dryer didn't work (not something I test every time between guests) and the lamp by the bed had a burned out bulb. I was so happy about my perfect 5* rating but I knew sooner or later I'd get a 4*. Stinks they never round up. 4.999* on average is still a 4.9 and will NEVER be a 5* again.