I could legitimately write for four hours about this guest and would probably still have more to tell. I’m just going to ask my question though and leave all that out bc I need an answer like now. Mentally unstable and very confrontational guest (2 month stay and we’re 9 days away from checkout). She’s been like this since day two, but it’s getting worse and is legimately affecting my health. I have several types of heart disease (both structural/valvular disease and an arrhythmia) and the constant stress of her episodes nearly every time I step into the rest of my house from my bedroom, is now affecting me to the point that my heart starts racing so fast and I start getting light headed and blurry vision. Yes, it’s that bad. No, I’m not exaggerating a bit.
I’ve contacted AirBnB countless times and they always pretend to be empathetic and then say they will escalate issue and I’ll be receiving a call shortly from a higher up and I NEVER do. I call back, am usually told that person is helping another guest and will call me as soon as done. Still nothing until usually like 6-8 hours later when I get a message in AirBnB app saying,
“Hi Kaylee,
My shift is about to end.
I am forwarding your query to a member of our team who can assist you further. They will get in touch with you soon.
In the meantime, please feel free to respond to this message with any further questions or concerns.”
I respond, and get nothing back. I call and the cycle starts all over again. I reply to message, all but begging, and nothing.
The most recent person I spoke with when I called essentially told me that I would have to refund her if I want her to leave. I COMPLETELY understand that and I would, but I already paid my rent with it and I legitimately just don’t have it.
This time I asked to speak with a supervisor and again stressed the urgency of the situation.
Btw: if they would just look into it, they have a record of her on their recorded line, shouting and saying she owns this house and a bunch of other stuff while I am on the phone with Airbnb. I also have her on my surveillance camera saying a bunch of stuff and flipping off the camera and laughing (and yes, camera was disclosed in listing).
I’m desperate for any suggestions how to get AirBnB’s attention. The police won’t do anything bc she hasn’t been physically violent.
Any suggestions would be more appreciated than you could imagine! Thank you!!