I am hoping to hear from other hosts who may have had experienced hacking on their account. Unbeknowest to myself, some time in December somehow my payour bank account details were deleted and a new overseas bank account added. Over $6,000 dollars has gone missing!!! I have contacted airbnb and told my case is being referred to a specialist area fro them to investigate. I have changed my password and checked my notifications are listed to go to my proper email/mobile. I received NO notifications in December of any changes to my account!! To say this situation is alarming is an understatement. I have no way of knowing is my account is safe nor when someone will contact me from this "special" team. How am I supposed to make mtge repayments?? Feeling very angry and betrayed!!! Any advice/suggestions welcomed. Thanks
I'm following this conversation and have to say that it is NOT correct that Airbnb sends automatic notification for hosts to approve. My account was hacked in December, a new payment method was added and the funds went to a third party. I had no idea this was going on until I realized it months later. I did NOT receive ANY notification that this change was made. I lost thousands of $$$. Airbnb say they have no explanation and they are looking into it as we speak. Clearly, other hosts had the same issue I had. This appears to be a larger problem. And, it leads me to believe it's the work of sophisticated hackers who are hacking Airbnb and stop the notifications to be sent to the host.
This thread is sooo disturbing. So hard to work out how it can happen. Is it possible that login and passwords are saved to your computer so you can auto login, and someone has gained access either remotely or in your home to your computer? I myself use Paypal payment method and dont provide my bank details anywhere online, but that would not stop a new payment method being added to Airbnb if there is a sophistcated hacker out there.
My account got hacked yesterday with 3 reservations at the same time, all in New Zealand and all for the same time schedule (April 29th to May 3rd). I got notifications 2 hours later than the payment was done. I reached out the customer services immediately I got the notification emails about the reservations and havent heard anything yet. There is some security problem with the payment section I believe.
Hi there @Kamil27
Sorry to hear you are having issues with this. Can you let me know if you have reached out to the customer support team regarding this? Here's a link that will help you, if you've not yet: https://www.airbnb.co.uk/help/contact_us
We have been hacked quite a lot. The hacker got into our account and turned off notifications, changed our bank to a paypal account so we knew nothing about it until my wife's phone had a warning badge pop up, we rang airbnb who were not much help. I tried to delete my account and airbnb want me to MAIL my ID to Ireland to verify who I am. I asked for an email address to send it to and nothing!
So my account is still there with bank details on it which I can't delete. We have blocked all dates until June next year. For the last couple of days the hacker has logged into our account from various parts of the world and I've logged them out and changed the password to a jumble of letters ,numbers and symbols and he just logs in again over night !!
I have been hacked by a paypal account never received notification like many of you here been with AIRBNB since 2015 and never had this ever happen with many homes listed while reconciling i see money deverted to someone paypal account.
I really hope this does not take 3 weeks for the specialist to take care of this as it is december as I can see in this post but year 2019.
Anyone that can provide support as soon as this post we are updating all emails passwords .
This is amazing that our funds can be diverted without a notice...more security!
Just finding out now my account was hacked in December 2019. someone changed my default account to a different paypal account and scored over 5,000$. This feels awful and it makes me even more upset this is happening to so many other people and nothing has been done to avoid it! Is there anything we can do beside change our passwords and do more monitoring of our accounts.
Did you ever get this resolved? I seem to have had exactly the same issue. So far, Airbnb won’t even tell me where they sent the money.
Its still happening. It just happened yesterday but the funds ate already gone to the paypal account the hacker used. There is an easy fix: If you want to update the payout account you must verify via cellphone like you do for other account access areas. Problem then solved. But why not do this the first time it happened two years ago?