Hi there,
I just had the same experience. It really upsets me on how Airbnb handled the case.
I noticed this Sat. that I haven't received my Sept. rent, so I called Airbnb customer service. They told me that payment were issued to my other bank account. I was really surprised since I never added a second bank account. I logged into my airbnb owner's account, to my surprise, another bank account was listed on there and set as a default. My Sept. rent were all issued to that account. I don't own this account, I've never added it. My alert was on for all activities. I checked my emails and never received any alert about the new bank account.
Airbnb customer service forwarded my case to their trust and safety team. I am very dissappointed that the Trust and Safety team sent me an email today saying "We've reviewed your account activity and everything looks normal according to our records. The payout method is consistent with the account activity. We have confirmed that there has been no unauthorized access to your Airbnb account.
As an online platform, Airbnb is not privy to any outside agreements you may have made granting others access to your account. As such, disputes regarding this payout method should be addressed with anyone who has access to your account."
I never share my password. How can Airbnb simply assume that it was because of I shared password with other people, what about the possibility of inside job or the system has being hacked! Airbnb is being irresponsible to their customers by giving this kind of response.
If you have similar experience please let me know.
--Julia