Hello everyone,
I have a booking through airbnb starting on Christmas day. Of course I am spending the holidays in my family abroad and I cannot be there to welcome the host.
I wanted to send the keys by mail to the host and even told them that we could skype and meet when I came back home a few days after christmas.
I have several comments on my listings where some hosts say that even though I was not there to welcome them everything went fine and I was very reachable.
I have strict cancellation policies and I am a bit shocked by what they asked me!
Can they possibly ask for a refund?
Thank you for your help
Daniele