I just had my property severely damaged. I filed the claim the instant the guests left. The guests did not deny that they damaged my brand new mattress, or stereo system, or that they let their kids eat in my formal living room, and they ground raspberry jam into my custom sisal rug, which could not be cleaned out. I spent hours providing descriptions, before and after photos, and original receipts and Holly, My Trust & Safety Officer from Airbnb closed my claim without talking to me, without explaination, or answering a single question. I had posted rules, and the guest paid a deposit. But I did not get fair compensation. The Million Dollar Host Guarantee is a scam, even if you follow it to the letter of the law. I fear anything short of xxx , would cause Airbnb to change their policies, which currently rape the hosts. And this guest was allowed to give me a 1 star rating (when all the rest have been 5 star ratings), even though my guest wrote me an email saying the house was clean and suited them well. The guest told me that all the damage that was done to my house was my fault, and I should expect wear and tear. My rating for the guest, has been removed, but her rating for my property remains even though it is factually incorrect and I pointed it out to Airbnb. Until this guest stayed, I absolutely loved hosting. I loved the delight from my guests when they arrived. I loved the handwritten letters left by guests about how lovely my home was. I was considering buying more property just because even though it was a lot of work, I enjoyed it. I bought into Airbnb's whole philosophy of providing my guests an experience, not just a place to stay. It was a beautiful, unique property. Because of the damage, and the lack of concern, or action by Airbnb, I feel I can no longer share my house. I had all the proper house manual rules, I required a deposit, I followed everything to a T, but it is true- as hosts we don't matter to Airbnb. I predict Airbnb will soon have an Uber moment in the media when the hosts of properties rise up and publicaly report the heinous damage Airbnb does to its greatest resource- the hosts of properties that really care. Such bad business practices. Very sad, because it used to be a great business model. Just beware- you can do everything correct but Airbnb has the final say and they can screw you royally. Maybe Airbnb could hire a panal of experienced hosts to quickly change the policy before this gets much worse.