I have experienced my very first inaccurate guest review. A 3 star rating no less which just killed my stats and progress. Without going into a long explanation, I am a professional Realor, working full time mainly on corporate short-term stays and relocations. Therefore, what I do, I do to the smallest detail, ensuring I receive 5 star reviews. Until this one came in which bottom line was an outright lie.
What outlook does a host have? is there a protocol in place to have this removed, investigated or even renegotiated with the guest at the time?
After contacting Airbnb support I was instructed that reviews can only be removed in rare instances.
Apparently, there is no set protocol to assist the host when the host can prove the review is false.
Am I alone in this world of hosting who has experienced this type of review or is this just an isolated incident where I should just forget about it?
Pius Dawson