Hello!
I have a problem and i need your help.
Me and my husband booked an apartment in Trabia beggining from today(28.8) to stay for five days. As we arrived today (around 14:15) at the Airport of Palermo, our host texted us via Whatsapp that he is not able to take us in his apartment and said that we should cancel the reservation.
We told him to cancel on his own, and even sent a request on airbnb for a host to cancel it, which he didn’t done, and he stopped answering on our messages.
Now we are roaming around the city looking for a place to stay. As it's currently a season, everything is full, it's not possible to find a stay in our price range. It is horrible! This is our first experience with airbnb and it's horrible...
We can also send you screenshots of the conversation with out host where he told us that he cannot host us. Tell us what t o do please, and please respond as soon as you can.
Nina