75% of my local guests have completely broken house rules, held parties, left enormous messes, smoked pot in my loft, and damaged my furniture. It seems to me that word has gotten around town that my loft is the perfect place for a party. And when a guest lives in the same town as an Airbnb that is spacious and beautiful they are likely to have plenty of friends and/or family to bring along to the space, using it for any event they like, breaking the house rules and adding to the destruction.
This happened to me this week....even with a security deposit held with the guest's credit card, Airbnb did nothing to collect fees and protect me, the host, from eating the extra cleaning fees and/or furniture damage. If the host doesn't take the "proper steps" and get the proper photo proof and invoices through Airbnb's Resolution Center by the time the host's next guest checks in they are out of luck.
That timeline does not work! In order to fully examine a space for damage and have it cleaned properly after a disastrous mess, the time between the perpetrator's check-out and the new guest's check-in is simply not enough time to clean, evaluate, photograph the damage, collect receipts and invoices AND make a claim to the Resolution Center.
All things considered, I want to have the option to turn away local guests or any guests that I don't feel right about and this should in no way affect my profile rating and preferences. If Airbnb isn't going to protect the host from abusive guests, then the host should be able to make the call as to who they want and don't want in their space.
Anyone else frustrated with locals and the timeline? Are there any other ways to make the guest accountable within the Airbnb set of guidelines?
Tim