Hi folks,
I'm a new host, and I'm hoping to get some feedback from experienced hosts.
It seems my first venture into hosting is already getting off to a rocky start. I want to know if the following situation will cause me to get a negative review:
I just started listing my property 10 days ago. Within 48 hours of publishing, the first reservation came in through instant booking.
I live on the property in a sectioned-off area, and guests have their own entrance and the place to themselves. I make it clear in my listing that I am on site during guests' stay.
The first guests arrived the night before last for what was to be a three-night stay. However, I noticed last night in my inbox they had canceled their stay, 24 hours after arriving.
Apparently, they decided the place wasn't to their liking, and they left and went somewhere else. They weren't even on the premises for more than half an hour.
Airbnb issued them a full refund. I wrote the guest a polite note apologizing for their needing to cancel, and asked if they could provide an explanation to help me understand what the issue was that caused them to change their mind and leave.
I'd be curious to hear from other hosts if a) you've experienced this, and b) can this cause me to receive a negative review from the guest?
The potential for a negative review before I've even gotten off the ground is my biggest concern. What is your take?
*Of note: before anyone responds obvious fault-findings such as with "did you clean?" the answer is yes--I will see what the guest says, I just want to know what the potential consequences of this situation are.
Thanks in advance!
