@Joanne--Jo-Jo-0 @Ann72 @Emiel1
Yes I did, got that email about 4 weeks ago. The funny thing was, it was history repeating itself.
I was invited to do the same 3 years ago and I did work for Directly for almost a year. Our relationship came to an end after I posted some of the information Directly experts use here on the CC....and that is against Directly's rules. Experts are forbidden from talking about, or divulging aspects of the company's operations.
Jo, you would want to think carefully about accepting a support role for an organisation like Airbnb. Support is basically about solving problems. Everyone who comes to support has a problem, and most of them are angry! They want you to put their issue right, they want validation, and that is not always possible. Sometimes the issues the user has generated themselves and you can basically go from getting your head ripped off by one user after another.
I can't talk about the operations of directly, I am precluded from that, but suffice to say, 'Experts' roles are advisory, some enquiries are easy to solve to the users satisfaction, some still have to be passed on to an Airbnb agent.
The role can be financially rewarding but you need to put a lot of effort into it to reap those rewards....and the more effort you put in, the more you are expected to put in. You can't just decide to close off a ticket for the day when you want to.....problems in many instances won't wait for that good nights sleep.
Many nights I was at it until 1.30-2.00am, I would go down to Ade and say..."I am not going to log-on in the morning"!
I wasn't sad parting company with Directly, I felt like I got my life back and was pleased to just concentrate on being a host again!
Cheers.......Rob
