When guests are booking, they need to be highly observant to detail in order to find the House Rules they are supposedly accepting before booking. This means that most guests miss the rules entirely, which causes a lot of problems for listings that are more complex than the norm. The screenshot how NONE of my rules are actually visible during the booking process, unless you notice the "read more" dropdown menu, which needs to be clicked so that the rules are displayed.
I've gotten so weary of these little games Airbnb plays with our listings. Glitch, smitch. I think we all know what is going on here. I noticed this last year, and so I had to once again think of how to outwit Airbnb's deliberate attempts to bypass my 'due diligence' attempts as a home-sharing host / home-owner. I now have it in the opening statement that guests must message us to say that they read and agree to our house rules in order for me to confirm their booking - as required by our property insurer. When guests book and don't send me this message, I let them know that this is one of my rules and they need to read my rules and send me their statement that they agree. That usually does the trick.
And while we are on the subject: Airbnb, please look at my listing. I am not a flop-house. I am not renting a futon on the floor of my kitchen. I am not letting people crash on my couch (a la your original roots). My listing is nicer than most resort and retreat offerings. So please, stop insulting my intelligence and let me manage my listing in the way that I see fit. Pricing, house rules, the works. If you look at my billings, you'll see that I have a history of being sold out every night I have made my listing available (including during the supposed 'off-season'), and I charge TWICE as much a night as your little non-helpful algorithms badger me to charge. Perhaps you can show us home-sharing hosts some respect? I highly doubt you hide the 'rules' of your commercial listers. Just sayin'.
@Rebecca181 I've also read on the forum that commercial listers are allowed to charge a cash refundable security deposit. But not us, oh no. The little guys have to fight for weeks to get reimbursed the cost of a set of high quality sheets the guest used to dry their muddy wet dog and then stuffed in the garbage can with the banana peels (oh, and don't forget to take before-and-after photos and of course you saved those receipts for the original purchase, but you bought them new two weeks ago, so they've depreciated to almost nothing).
Yes, I wish there was a space for listing the house rules to which the guest had to visit and confirm they read and agree before booking...that would save a lot of headaches later on.
I have to send them a L O N G message with the information and still I am sure some people do not read the whole thing.
I have posted the house rules behind the main entrance door to the house so everybody coming or going can take a look.
Hi @Monika--Elisabeth0 :-)
I just took a look at your listing using the airbnb app and I can't unfold your houserules as a guest. Did you look at your listing via the app?
I just took a screenshot of what I'm talking about. The green link "læs mere" aka read more in english doesn't work.
@Sandra856 I'm running the public, not beta version, and it doesn't work.
The newest version that I got from google play store.
I'll ask family members or friends to try and to figure out on which circumstances this might occur. Checking app version and mobile ambience, android or apple.
@Denis-Mark1 I also deleted and re-installed the app. Unfortunately it still doesn't work. I got an answer from CS. The guy I wrote with said he would forward the case to the IT department. I don't know what else to do. I tried to tag Lizzie and Quinzy who are admins and they got access to the different departments but none of them has made a response.
Hopefully it will be fixed soon as I'm sure we are not the only one having those problems. I'm sure lots and lots of guests do to. Fingers crossed :-)
@Monika--Elisabeth0 Sorry, wenn ich nochmal nachfrage, wenn ihr im Reisemodus seid, oder wenn Euer Inserat als Gastgeber anschaut? Habt Ihr iPhone oder Android?
Ich bin in der App in den Reisemodus gewechselt und habe meine eigene Wohnung in Koblenz gesucht und klicke auf die Hausregeln, wenn ich dann meinen ganzen Text lesen will, tut sich gar nix. :(