I just had a guest check out and they destroyed my house, causing over $3500 in damages and lost bookings. The list of things wrecked is so extensive, it's not even worth going into exhaustive detail, but here are the highlights (or low points, as the case may be):
Huge party lasting until well after 1am, disturbing neighbors and a general nuisance
Vomit stained sheets left in bag upstairs
Mattress stained, wet after sheets and mattress cover removed (presumably because of the vomit)
Two vintage audiophile stereo systems nonfunctional and broken speaker stand
Everything filthy, floor sticky, dirty dishes in sink
Bathroom vile, vanity shelf ripped from wall
Additionally, I had to decline a $250 booking since the place is not habitable. I can only hope that the host guarantee covers some of the losses. Has anyone had a positive experience with the host guarantee and how long did it take to be compensated?
I am still waiting for a pay out, them offered me 50% of the actual replacement cost. My damages estimates are over 75K total. Personal property was up to 27K of just stolen and damged personal property. The rest was all structural damages. The insurance formulas they use are garbage and plan to dig in and for a fight. It took weeks just to get them to email me back, only email, they will not call or do anything over the phone. I wasn't getting a response so I called the media in and did a PR smear and they finally started to listen. I hit the air waves with my story getting national coverage on many local news outlets.
The police gave up because they needed a court order to get the contact info for the guest. Airbnb did not release it and 100% protect the criminal that did this. This is apparently become more common, fake account with "verified ID" make it sound legit and boom throw a giant party and rob you "blind".
Stay strong and don't give up. Re-read the terms and agreements, its not built to protect the host.
We are in a similar situation in Georgia. In our case guest had 30 more guests and a party with underage girls drinking. Reservation was cancelled but guests refused to leave. We were instructed to call the police, we did, but police would not remove guests as they claim its a civil matter. We showed the cancellation and police would not escort me inside our house to make sure everything was ok, nor were they willing to ask for IDs or ask non-guests to leave. The police told me the guests were too drunk to leave and had to be left in my property until they sobered up and that they were harmless. I was left in my house with unknown drunk individuals. Upon coming back to my house, the booking guest hit me and proceeded to call the police claiming that a stranger had broken into her house and needed to be put down. She claimed she had no idea who it was. I have all this on video. The police came back and escorted me out and threaten to arrest me if I went back to my house. For the next 13 hours the guests vomited, urinated and broke our furniture. Furthermore we have them on video discussing bringing guns to the house and that if they saw me again they would take care of me. I’ve sent the videos to AirBnB and the police, I have yet to be contacted. So far I have had to cancel all my bookings. A Bio hazard unit had to strip the house of all the mattress, furniture and carpet. So far the damage is $35,000+ and still no resolution or a call back. We have been shaken up to realize that the local authorities do not recognize the AirBnB business model and will not provide support. We have been told that this is a landlord/tenant relationship and thus a civil matter, that we cannot ask someone to leave without an eviction notice from the court. We are heartbroken at the estate of our house, shaken up from the assault and gun threat and the loss of revenue due to having to cancelled reservations.
you need to raise your prices & get either video cameras or a person to check people in....and also hire a private security company next time to stop by. police are useless.
This forum string is a good reminder what a nightmare this 'Host Guarantee' business has been for years. It should have been dropped years ago. It is either a stupid game Airbnb is playing or a ruthless one. It also causes hosts to not exercise enough caution. The whole thing is sheer madness.