@Jeannette64 @Sarah977 @Linda108
Thanks for sharing that Jeanette, both Sarah and Linda's advice is sound and you should not let this incident lower your guard where unacceptable guests are concerned. Airbnb's action on this occasion is not to be seen as a reason you should lower your 'housekeeping' standards when accepting reservations.
Last year I worked in Airbnb support, and I will not mention anything identifying as I am prohibited from doing so but, a question came to my screen, and that question was.....
"How do I close my Airbnb account? I would rather give my money to the highest priced hotel than give another cent to you mother-f**ker snowflakes"!!
That was it, rather confronting hey?
I grabbed that question because I was intrigued at why someone would be so angry!
The reason this person wanted to close their account was...... they wanted to go to Charlottesville in Virginia and protest in the race riots where that unfortunate woman was run over by a vehicle and killed, and Airbnb would not let this person book an Airbnb listing anywhere near the Charlottesville locale!
Airbnb do not just have a duty of care to their guests, but also to their hosts, and if they can see a potentially confronting situation developing they will take steps to diffuse it.
I guess one could say Airbnb have no right to interfere in politics....and maybe that is a sound argument, but as you have discovered Jeanette, it is nice to know that they do to a certain extent look out for us.
Thanks for letting us know Jeanette.
@Lizzie, I am tagging you in on this if you think this post is inappropriate in any way, but I feel I needed to confirm to the community Jeanettes observation......the company tries to do the right thing!
Cheers.....Rob