@Eric766 After reading your responses to the negative reviews you had mentioned, I agree am inclined to agree with Emily.
When you respond to a bad review, it is important to keep your future guests in mind. A negative review on your listing is public to any potential guests who are looking. While your response is directed at the person who wrote the review, you should also write it with future potential guests in mind. With the right response, you can potentially undo a lot of the damage a negative review can cause.
Whenever you write a response to a bad review, keep it short, to the point, and professional. Avoid defensiveness or blaming — these will only make you look bad. You want to show future guests that you’re mature and objective, not someone who will lash out at them if there’s a problem. Stick to the facts of the situation and explain your side of the story in a neutral and clear way without personal attacks.
Your good reviews by far outnumber the few not-so-good-ones. Potential guests will easily be able to tell if a negative review is a fluke that doesn’t represent the kind of experience they should expect with you. 😉