@Terri38
Unfortunately you can't Terri....as far as Airbnb are concerned every guest is wonderful!!
Not long ago I had the same thing happen! If you look at my calendar, I offer same day turnaround and on odd occasions I will get caught when an incoming guest wants to arrive before my scheduled check-in time.
But same thing Terri, except I made a joke of it and said..."That's fine, early arrivals have to make their own bed though"....to which they said they would be delighted to, they knew it would be done properly then!!....cheeky buggers!
So at that point I just did a few light duties till they arrived. I let them make the bed then told them what they had done wrong....where were the 'hospital corners'? And I let her steam mop the concrete floor and I got him hanging up the new towels and together we set up the fruit bowl, teas and coffees and stocked the fridge and, we had a great time of it.
It was a really good icebreaker! You do have to pick your guest though, but the message stream will give you a good idea of who you can jolly along and who you can't.
That turned out to be a really nice hosting and Terri I can absolutely imagine how yours would have gone.
I am genuinely sad to see some guests leave, but all I can do is tell them in the review!
Cheers......Rob