How can I get money from guests who damaged my listing?

in
Vilnius, Lithuania
Level 2
362 Views

I was wondering, if guests damage my listing do I need to do some paper work? Do they have to sign anything that they are to blame. Or is it enough to just take photos and send documentation to airbnb of the damage costs?

4 Replies

Re: How can I get money from guests who damaged my listing?

in
Durham, NC
Level 10

@Justina5 - There is a detailed process to follow found in the Help Center.  

https://www.airbnb.com/help/article/264/what-do-i-do-if-my-guest-breaks-something-in-my-place

If you notice it before they go or they have pointed it out to you, detail that conversation via the Airbnb message center to have it documented on the Airbnb platform 

Re: How can I get money from guests who damaged my listing?

in
Vilnius, Lithuania
Level 2

Hi,  @Alice-and-Jeff0, yes, i saw this, but there is no info on the paper work. Guests can claim that they did not break it and that they found it this way. What to do then? 

Re: How can I get money from guests who damaged my listing?

in
Durham, NC
Level 10

As it says in the article, you escalate it to Airbnb to handle. 

Re: How can I get money from guests who damaged my listing?

in
Como, CO
Level 10

They need to agree they are responsible of you have to prove they are.

David
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